MixBound · support
We answer fast.
Pilot-era support runs over email so we can keep a real audit trail and not lose context between sessions. Median response time today is under 4 working hours · same-day for anything urgent.
Email us
Best path for everything · billing, onboarding, integration help, ad copy review, escalations.
Include your business name in the subject line so we can pull up your context before replying.
Onboarding stuck?
Most blockers are an unconnected WhatsApp Business account or a missing Cal.com connection. Both need our team to wire up during the pilot — email us and we'll do it the same day.
Ads compliance question?
Use the in-app linter at /tenant/asci-lint to check copy before publish. For nuanced regime calls (ASCI vs DCI vs IMA), email us.
Billing question?
Agency partners see live billing at /agency-dashboard/subscription. For invoice corrections or tier changes during the pilot, email us.
DPDP / data deletion?
Customer asks you to erase their lead? Use the delete button on the lead detail page. It's permanently removed within 30 days, and every step is recorded for compliance.
Urgent / outage?
If leads are visibly not landing, WhatsApp replies are stalled, or you can't sign in: email hello@mixboundmarketing.com with URGENT in the subject. We treat it as a P1 incident and respond within 60 minutes during business hours.
Pilot support runs lean by design — one human (the founder) answers everything so context never gets dropped between tickets. A self-serve knowledge base is on the roadmap once support volume justifies it.