MixBound · support
We answer fast.
Pilot-era support runs over email so we can keep a real audit trail and not lose context between sessions. Median response time today is under 4 working hours · same-day for anything urgent.
Email us
Best path for everything · billing, onboarding, integration help, ad copy review, escalations.
Include your tenant slug / operating brand in the subject line so we can pull up your context before replying.
Onboarding stuck?
Most blockers are an unconnected WhatsApp Business API or a missing Cal.com webhook secret. Both are super-admin tasks for the pilot — email us and we'll wire them up the same day.
Ads compliance question?
Use the in-app linter at /tenant/asci-lint to check copy before publish. For nuanced regime calls (ASCI vs DCI vs IMA), email us.
Billing question?
Agency partners see live billing at /agency-dashboard/subscription. For invoice corrections or tier changes during the pilot, email us.
DPDP / data deletion?
Customer asks you to erase their lead? Use the soft-delete button on the lead detail page. Hard purge is a gated 30-day cron. Audit-logged either way.
Urgent / outage?
If leads are visibly not landing, WhatsApp replies are stalled, or you can't sign in: email hello@mixboundmarketing.com with URGENT in the subject. We treat it as a P1 incident and respond within 60 minutes during business hours.
Pilot support runs lean by design — one human (the founder) answers everything so context never gets dropped between tickets. A self-serve knowledge base ships when support volume justifies the build cost (likely Sprint 13+).